Overview
What is Gist?
Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.
TrustRadius Insights
CRM Platform - Good value as a simple solution
Seamlessly integrated chat, email, forms, popups and social media
Top-notch customer support tool with live chat & bots
Gist is a great value for money that's one of the best live chat software out there
All on one tool for any business
Gist has been a time and money saver for me and my business
Amazing and well-designed tools
Great all-in-one tool
Best all-in-one app for SaaS Support
Gist helps convert website visitors into customers
Make the switch and you'll get the Gist of it quickly
My thoughts on Gist Automation Business Sofware
A Solid Email Marketing and Live Chat Platform
A great all in one marketing communication tool
Awards
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Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Professional
$29.00
Premium
$99.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gist?
Gist Features
- Supported: Live Chat
- Supported: Email Marketing
- Supported: Marketing Automation
- Supported: Help Desk
- Supported: Knowledge Base
- Supported: Meetings
- Supported: Chat Bots
- Supported: Opt-in Forms
- Supported: Event Tracking
Gist Screenshots
Gist Video
Gist Integrations
- WordPress
- Meta Business Suite
- Zapier
- Stripe Payments
- Zoom
- Google Analytics
- PieSync
- from HubSpot
Gist Competitors
Gist Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(115)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Gist is a powerful all-in-one software platform that has been highly praised by users for its versatility and convenience. Users have found Gist to be an easy-to-integrate software with WordPress, making it a popular choice for website needs. The interactive website chat feature of Gist allows users to engage potential clients quickly, leading to increased conversions. Additionally, Gist's live chat and chatbot solutions provide a unified inbox for handling inquiries through social media and lead generation, streamlining the communication process. Another valuable use case of Gist is its ability to serve as a lead segmentation tool, enabling users to interact with their brand from the website and send targeted email marketing based on specific criteria and triggers. By replacing multiple high-profile applications like Zendesk and Mailchimp, Gist has saved users both time and money. Moreover, Gist's responsive support team and regular delivery of new features have garnered positive feedback from customers. Overall, Gist offers a wide range of functionalities including live customer support, knowledge base management, email marketing automation, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, and activity tracking across applications and websites. It is favored by various businesses and organizations seeking an all-in-one solution for managing contacts, chat support, email campaigns, FAQ management, and more. By simplifying tech stacks and providing real-time data insights, Gist has proven to be a valuable tool for enhancing customer communication, support services, and marketing efforts.
Simple and Quick Setup: Users have found Gist to be simple and quick to set up, with a user-friendly UI/UX. Several reviewers have mentioned that they were able to get started with the app without any hassle or complications.
User Engagement Tracking and Email Campaign Feature: The ability to track user engagement and behavior, as well as the email campaign feature, has been appreciated by many users. Some reviewers have specifically mentioned how these features have helped them effectively reach their target audience and improve their marketing efforts.
Credit Allocation Better Value Compared to Competitor: Reviewers have noted that the credit allocation feature in Gist is seen as a better value compared to competitors like Mailchimp. This feature allows users to allocate credits for sending emails or using other functionalities, providing flexibility in managing their usage effectively.
Difficult User Interface: Some users have found the user interface of Gist to be confusing and expressed difficulty in completing tasks quickly. They feel that the design and layout could be more intuitive, making it easier for them to navigate through the software.
Lack of Documentation: One user mentioned that the lack of comprehensive documentation was a negative aspect of Gist. They felt that having more detailed guides and tutorials would greatly help users in understanding and maximizing the potential of the software.
Overwhelming Number of Features: Users have expressed feeling overwhelmed by the numerous features available in Gist. While they appreciate the versatility, they find it challenging to fully grasp and utilize all the functionalities. Some users suggest that streamlining or categorizing features could make them more accessible and manageable.
Users of Gist have made several recommendations based on their experiences with the product. Many users recommend trying out Gist as an alternative to Intercom, especially for those who find it costly. They suggest taking advantage of the free trial to see if Gist meets their company's communication needs. Gist is praised for its affordability and value proposition, offering features that are often lacking in other marketing software.
Gist is highly recommended for companies that aim to enhance their communication with customers and gather more information and knowledge. Users find Gist to be a great tool that allows them to effectively communicate with customers and automate lead capture, nurture, and sales processes. It is particularly beneficial for mobile teams that rely on live chat and email, as it offers additional features like email automation and marketing.
Many reviewers suggest considering Gist as a complete customer contact system for SaaS companies. It provides a comprehensive solution for managing users, serving as a one-spot solution for businesses. Additionally, Gist is commended for its integration capabilities, making it suitable for those looking for a suite of marketing products that work seamlessly together.
Overall, users find Gist to be an affordable and powerful tool with excellent customer support. They recommend exploring its various features and comparing it with similar tools to determine the value it brings to their business.
Attribute Ratings
Reviews
(1-13 of 13)Email automation that is going somewhere!
- Ongoing monthly development cycles, with robust targeting.
- Simplified interface, which has gotten simpler over time.
- Opportunities exist with the chat feature.
- No visual workflow for the email automation feature, but it's still user-friendly.
If you're looking for a tool for visual email creation, it seems to be lacking in those features, but typically for b2b email automation that's not what you'd use it for. You can create a template, but you wouldn't be able to edit visual templates, so I would argue that this is a better tool for b2b purposes even though it integrates with sites like WordPress, WooCommerce and a host of others via direct and indirect integrations.
The only marketing automation platform I need and use!
- Marketing automation.
- Email segmentation.
- The learning curve for more advanced features may be daunting, but spending a few hours learning makes things easier.
All-in-one support software!
- Super cool chat widget.
- Awesome user-experience.
- In Facebook page integration I can only reply to FB page messages through Gist. But there is no option to reply to customer comments like on LiveAgent. This is a feature I really wish was available in Gist.
Gist is a powerful marketing magnet!
- The newsletters are easy to create and send to the people on the list.
- I love using the chat bot to field questions about consulting services and courses during a launch.
- There's definitely a learning curve starting out.
- It's not easy to integrate with other tools.
- Easy to use live chat
- Robust email marketing automation
- Stunning forms and knowledge base
- A bit of a learning curve
- Even more integrations would be great
- Ability to completely debrand the live chat
Gist is awesome!
I use Gist with my team to deliver instant support to our customers via chat and our knowledge base. We've also set up a funnel for our frontend on the website so potential customers can ask questions easily.
- Live chat.
- Automation.
- Workflows.
- Learning curve, it's not easy to setup but once you have it's awesome.
- New feature integrations are also tough to fit into your existing workflow.
- Nothing else, really.
A powerful set of online marketing tools
- The Chatbot is so helpful as another way for site visitors to connect. Rather than filling out a webform they get fast answers. I love that I can use the Gist app on my phone and not miss any communication.
- The simplicity of the email templates and creating newsletter blasts is a godsend.
- I'd like to see better visuals of what I've created over the last 2 years so I can easily understand which lists go to which campaigns and which automation are running what. I feel like Gist is a thoroughbred yet I'm only able to take her on trail rides!
- A combined view of chat on website and FB with a mobile app.
- The cold emailing abilities.
- The live view feature in the chat, wherein I can get a real-time feed of when and what the users are typing.
- The live view feature in the chat, wherein I get a real time feed of when and what the users are typing.
- The cold emailing abilities.
- A combined view of chat on website and FB with a mobile app.
- Internal UI which has scope for improvement for first-time users.
- The product is still evolving and there is scope for adding more features.
- The number of cold emailing automated triggers are limited for some users and a higher number is often needed for follow-up.
Superb all-in-one support portal
- All-in-one solution.
- Modern interface.
- Responsive Support team.
- Learning curve.
- Mobile app could have more features.
- Some more integrations would be welcome in knowledge base (video hosts, etc).
Gist: catching your opportunities
- Life Chat
- Knowledge Base
- Drip Email
- Integrated roadmap to help the learning curve more efficient on any new released features.
- Live Chat - customer can easily contact us on the website and continue communication via email.
- Knowledge-base - helps us teach customers about our services while saving us time by automating the process.
- Chatbot - automate many processes such as meeting scheduling, learning about customer needs or generating sales.
- Chatbot visual flow builder.
- Emails delivered through the system easily.
- More customization of how chat bubble and other parts look.
Great Email Marketing Tool
Gist: a customer engagement powerhouse
- Customer engagement through chat and chat rules which alerts our team with the Gist App. This was extremely simple and quick to get up and running and has already paid for itself.
- Tracks user engagement with your website and allows us to understand website user behavior. It also logs all chat conversations
- The email campaign has been useful and easy to setup. It hasn’t been our primary use yet as we are still list building. The credit allocation is a better value for us than mail chimp allowing us to reach more people for less cost.
- The knowledge base was a nice addition in the last update.
- Gist could improve on its customization for pop-ups and front end so that integration into your website is more seamless.
- The workflows are useful but are a bit of a learning curve, thankfully support is great and happy to help.